FAQ’s


1.   Who is HelpGurus.com?

HelpGurus.com is a one stop technical support destination that provides valuable live computer support.

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2.   What are the services provided by HelpGurus.com?

We provide technical support to our users in the following domains:

Computer Security :

  • Firewall Setup, configuration and troubleshooting
  • Antivirus application installation, configuration and troubleshooting
  • Virus, spyware, adware and other pest detection and removal

Computer Optimization :

  • Computer Processing Speed Enhancement
  • Repair of registry errors
  • Removal of computer performance deterrent errors

Operating System Diagnosis and Repair :

  • Diagnosis, troubleshooting and repair of computer issues

E-mail :

  • E-mail client configuration (example: Outlook)
  • Setup of free e-mail accounts (example: Yahoo, Hotmail, Gmail, etc.)
  • Troubleshooting and fixing e-mail related technical issues

Peripherals :

  • Printer setup, configuration and troubleshooting
  • Portable Media Player (MP3 player, iPod, etc) setup
  • Installation of media player software
  • Assistance with transferring music, movies and other files to MP3 player
  • CD/DVD setup and configuration
  • Assistance with burning/creating CD and DVD

File Sharing Setup :

  • Secure file sharing setup
  • Troubleshooting file transfer (send & receive) errors

Software Setup :

  • Software download assistance
  • Software recommendation
  • Software installation, configuration and troubleshooting

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3.   How does HelpGurus.com provide these services to me?

We employ two methods of rendering computer support services: phone and remote access. Depending on the convenience of customers and the complexity of the problem, one or both the methods are used to get your computer and peripherals back to healthy condition again.

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4.   What are the various service plan options?

Currently, WindowsXP.HelpGurus.com has 3 types of service plan option which are:

  • Annual Subscription Plan for $169.99
  • 2 Year subscription plan for $239.99
  • 3 year subscription plan for $339.99

Subscription Plan has no limit for covered year.

Under any subscription plan, you are covered for 1 Year, 2 years or 3 years computer optimization and technical support depends on your preferred subscription and you can call us any number of times for the covered years.

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5.   I run Windows 7 on my PC. Is that supported?

We provide services for the following operating systems:

  • Windows 7
  • Windows Vista (all versions)
  • Windows XP Professional
  • Windows XP Home
  • Windows Millennium
  • Windows 2000 Professional
  • Windows 98 Second Edition
  • Windows 98 First Edition

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6.   I didn’t get a proper resolution for my problem. What do I do?

HelpGurus.com has a no questions asked money back policy. If we do not solve your initial problem, we will refund the service fees.

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7.   I am a home PC user. Does HelpGurus.com provide services to home users?

HelpGurus.com works to provide top of the line customer support service to home and small business computer users across the globe.

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8.   I am not an expert computer user. Is technical support for me?

HelpGurus.com aims at providing quality technical support to beginners and experts alike. However, if you are a beginner you will probably have a lot more to benefit from our services.

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9.   What is a Member ID or Order ID?

At the time of registration, you are issued a 21 digit order ID. You received your order ID from the online approval screen and in the email confirmation sent to you immediately after submitting your order. You should always maintain a record of your order ID and should use this number in any correspondence with a customer service representative.

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10.   Can I get information on the membership/subscription that I purchased?

Yes, please use our Order Details page to retrieve information on your membership/subscription; else call our toll free number.

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11.   I did not receive a sales confirmation email. Why?

A sales confirmation / receipt email is sent with each order that Billing Support processes. You must enter a valid email address each time that you make a purchase to ensure that you’ll receive your confirmation/receipt. Please note many email accounts are now protected by spam filters that often intercept automatically generated emails such as these: please make sure you check your junk mail folder if you have this option activated on your email.

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12.   I have a question not answered by the FAQ. What do I do?

If your question is not answered here AND pertains to billing or passwords please visit our contact us page. Our team of specialists will be happy to assist you.

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